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First Line of Defense™ Spring Edition
Available April 11th!
The latest edition of TRC’s online interactive experiential exercise helps keep your staff sharp, focused, and alert to the latest scams. An effective weapon for fraud prevention and a necessary ingredient for lowering fraud costs, First Line of Defense effectively trains retail staff to truly be your ‘first line of defense’!
If you would like to see how it works, click here.
TRC’s Switch Assist™
Let TRC take away the pain of switching providers!
Tired of your current online training provider, but the notion of re-entering your employee information seems too overwhelming for you to switch? TRC Interactive’s Switch Assist can help! With Switch Assist, TRC staff will load all of your employees, branch information, training schedules, and much more into TRC Interactive’s Learning Management System. With Switch Assist, TRC Interactive’s customer service team collects your data using a few, easy-to-use templates and will enter:
- Your employees’ names, user ID’s, job categories, locations, and pertinent information
- Job categories will be created following your institution’s own structure
- Branch information will be populated to allow Branch Managers to access their own staff’s training records
- Administrators will be provided access to the LMS and follow the permission rights you assign
Don’t let your LMS limit you – let TRC Interactive assist in your switch!
Blog
Social Media Guidance
Do you use Facebook or other social media to attract and interact with customers? The use of social media by a financial institution to attract and interact with consumers can impact a financial institution’s risk profile. The increased risks can include harm to...
The Path of Least Resistance
There appear to be significant decreases in reports of counterfeit card use due largely to chip card technology. However, despite all our best efforts… online fraud continues to increase! For example, as ATMs were equipped with additional security features, fraudsters...
Your Customers’ New Protections Against Telemarketers
It’s becoming a familiar subject… scammers want your money, but they don’t want to get caught taking it. That’s why fraudulent telemarketers ask people to pay with systems that deliver a quick, anonymous cash payout like cash-to-cash transfers or cash reload card...
Re-evaluate Your “Cost of Doing Business” Practices
Some financial institutions do NOT research or resolve EVERY deposit discrepancy and regard it as “a cost of doing business”. If that is your institution, then you may want to RE-EVALUATE your position. Research and resolution of deposit errors can be more costly and...
No Rest for the Weary Compliance Officer
In just the last two weeks… FFIEC Seeks Comments on Proposed Revisions to Uniform Interagency Consumer Compliance Rating System The Federal Financial Institutions Examination Council is seeking public comment on its proposal to revise the existing Uniform Interagency...
Department of Labor Releases Fiduciary Rule for Banks
ERISA safeguards plan participants by imposing trust law standards of care and undivided loyalty on plan fiduciaries, and by holding fiduciaries accountable when they breach those obligations. However, this final rule will extend those standards to cover an adviser...
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