Testimonials

“When you can find an online education program that pays for itself AND is fun and interactive, you sign up. TRC’s First Line of Defense (FLOD) online tutorials have sharpened the fraud detection senses of our tellers, personal bankers and bank officers. Most importantly, FLOD has helped us build and reinforce an approach of healthy skepticism when it comes to examining the authenticity of monetary instruments. With FLOD our new tellers can quickly gain the equivalent of months of experience. The mistakes they make in the FLOD simulations cost us nothing, but those simulated losses really grab their attention, make them sharper and inspire them to be consistently vigilant. It’s a great learning tool.”

– United Prairie Bank’s Education Director & Vice President, Christopher Dehning

“The First Line of Defense Fraud Detection and Loss Prevention Challenge has been a wonderful tool for our frontline staff at Southern Bancorp. I believe taking staff through “real-life” scenarios makes for exciting training. Also, offering this training 4 times a year keeps this topic from getting old and only coming up when we have suffered a loss. I have heard nothing but good things from staff about this training. They wonder why all online courses aren’t this much fun!”

– Southern Bancorp’s Corporate Trainer, Dana Worstell

“First Line of Defense offers our employees real-life scenarios that provide opportunities to continue honing their skills in recognizing and preventing fraud. New employees especially appreciate the opportunity to learn what to look for to protect our members from being victims of fraud. The program is easy to use and navigate, with outstanding results in increasing knowledge and confidence for our team. The staff at TRC are very responsive to our needs and keep us updated to make sure our employees have the information they need to be successful.”

– America’s First Federal Credit Union’s Training Administrator Cheryl Caldwell

“At Sandy Spring Bank, we ask all branch employees to pass the First Line of Defense Training each quarter. After a year, 4 editions, of the First Line of Defense trainings, we asked our branch employees their thoughts about the training. Over 90% of the branch personnel who responded thought the scenarios were realistic; and almost 94% thought the scenarios are valuable for their role in the branch. Respondents thought the training reminded them to focus on the details when dealing with checks. One respondent said, “Personally, when I first started, there were a couple of details here and there that I did not realize were extremely important to pay close attention. These scenarios have helped me become more aware of how to catch fraud.” Another respondent even said, “Recently I detected one fraudulent check after carefully observing it and saved the Bank money.” Most respondents said it only takes them 15-25 minutes to complete the trainings, but the trainings have made the bankers more cautious and more aware of the different types of fraud they may encounter. 90% of the respondents thought the training is valuable – for all levels of the branch staff. A branch manager even commented, “As a Branch manager this assists me with helping my staff to determine if an item is fraudulent or not.”

– Sandy Spring Bank’s Assistant Vice President, Training Team Leader, Jennifer Harnish

“First Line of Defense has been an awesome addition to our compliance training. The scenarios presented for the teller’s consideration are very similar to what goes on in the branch each and every day. The fact that it is personalized to your bank makes it even more authentic. The feedback I receive from our operations managers and tellers is very positive. Thank you TRC for a wonderful product.”

– Independent Bank’s Director of Training, Pam Edens

“Thank you TRC! After being on your training program for only one day one employee was so impressed with the “First Line of Defense” program she thought I should ask you to do it monthly! And this is the employee I had to beg to do the required training courses.”

– Grant County State Bank – Vice President, Sandra A Schmid

“TRC Interactive made the transition to a new online learning platform extremely easy. Implementation was very smooth and the customer service we received was exceptional. We have received rave reviews from the frontline staff regarding the First Line Defense training and the supervisors seem to particularly enjoy this as well.”

– Fort Community Credit Union – Chief Retail Officer, Danielle Frawley

“TRC is a great learning tool for ALL bank employees. Our employees like the fact that it’s interactive with pictures that break up the boredom of just reading information off of a page and they never overwhelm the page with too much information as to lose the employee’s interest. The testing at the end is direct, with no trick questions and the amount of questions is appropriate to the amount of material covered. We also feel that their pricing is very fair and the TRC employees are easy to work with. TRC’s reporting module is easy to navigate and allows us to create schedules with deadlines. I highly recommend TRC’s training products for banks of all sizes.”

– Citizens Community Bank – Sr. Vice President, Debbie Cameron

“Our staff has really enjoyed the First Line of Defense Fraud training. It is a fun interactive way for them to learn to spot-check fraud. The scenarios are well thought out and they really make them think. I am so glad we found this unique training.”

– Bank of Travelers Rest’s Vice President, Trainer Amanda Banks

“Your product has been invaluable in guiding our Tellers to recognize the telltale signs of fraud. It’s helped us at First Bank & Trust Co. become more adept at identifying and addressing fraudulent activity effectively.”

– First Bank & Trust Company’s Training Officer, Donnie Minnick