About Us
TRC’s training solutions are recognized as the key to saving time and money by providing consistent training that improves performance and increases retention.
Since 1973, TRC Interactive, Inc. has provided custom training solutions to financial service industries around the world and today stands as the nation’s leading provider of interactive financial institution training.
Along with unique, customizable courses, TRC also produces the following programs:
- TellerSolutionOnline®
- BankTrainingOnline®
- CreditUnionTrainingOnline® an extensive online collection of training courses to meet Teller, Compliance, Sales, Customer Service, Retirement, Personal Investment, Trainer, Management, and Transaction training needs.
Visit our Training Solutions pages to learn more about our products and services.
We have the strongest credentials in financial institution training today!
TRC Interactive has designed computer based training since the late 1980s, and helped set the standards for training today.
From online training to multimedia, from internet to intranet, from blended facilitation to self-instruction, from measurement to metrics, TRC Interactive has the strongest credentials in financial institution training today.
Staff members include Trainers, Instructional Designers, and development and implementation from the technical and banking industry, many of whom have dozens of published works, including one of the training industry’s experiential exercise pioneers – Session Builders.
Whatever the project, our designs are based on
a consistent training philosophy.
Whether it is for a published product or a custom-designed project, TRC Interactive’s designs are based on a consistent training philosophy. This philosophy is sensitive to the needs of your participants, your organization and you. All TRC Interactive designs combine solid content with an experiential, participative approach which gives you everything you need to run effective skill-building programs. Your participants receive practical, hands-on training that they can apply directly to their jobs.
Attributes shared by all TRC training materials are:
- A participative, learner-centered approach that actively involves participants in skill-building exercises
- A learning sequence that takes participants from abstract concepts to direct skills application
- Respect for the adult learner’s experience while teaching new approaches and behaviors
- A sensitivity to the needs of the Trainer and his or her organization so that learning has direct application
- A flexibility within all training materials to permit and encourage Trainer creativity
The learner’s attitude toward the training program affects his/her approach to the material, discussion with peers, even the attitude towards the financial institution itself. Those things that affect the learner are quite subtle. Studies have shown, for example, that senior executives are highly motivated to learn. Therefore, any material presented in any fashion results in a positive learning experience. In other words, a motivated senior executive could learn from a series of articles highlighted and stapled together.
This is not true, however, as you cascade down staff hierarchies. The less motivated an individual is to learn, the more content presentation, format and environment is significant. An eLearning solution should be customized not only to the individual, but when possible, to location, function, or anything where there is a noticeable difference. TRC Interactive uses the unique version assembly technique triggered by a predetermined entry.
When designing the online course, TRC Interactive would design and substitute portions of the program appropriate to the state that was entered during sign on. This is seamless and invisible to the learner. TRC Interactive’s experience with the technology enhances the learner’s experience because it is appropriate to them.
We have produced many award-winning projects that not only meet and surpass training needs, but also add a truly professional quality.
Total Media Capabilities
Multimedia, video, audio, and virtually all other forms of media are tremendous tools for learning…if they are properly used. Professional media, carefully integrated into a training design, provides a delicate balance of interest and retention and helps meet specific learning objectives.
TRC Interactive, Inc. is the only major training design firm with total media capabilities. TRC Interactive, Inc. has produced many award-winning projects that not only meet and surpass training needs, but also add a truly professional quality.
Our latest awards
First Citizens Bank and TRC Interactive win the Learning In Practice Award from Chief Learning Officer magazine
The revolutionary Customer Care Center New Hire Training Program received a prestigious Learning In Practice Award – the Bronze Business Impact Award – from Chief Learning Officer magazine. “The Learning In Practice Awards were established to recognize transformational and visionary learning organizations producing impactful, business oriented learning solutions,” said Norm Kamikow, president and editor-in-chief of the Human Capital Media Group, which publishes Chief Learning Officer magazine. “More than 200 top learning executives and solution providers were nominated in 15 categories. These finalists are the industry leaders who truly champion innovation and transform it into learning and value for their organizations.”
First Citizens Bank and TRC Interactive Win Gold!
TRC Interactive’s TellerSolutionOnline™ and transaction simulation design are at the core of the 2011 Brandon Hall Award, Best Results of a Learning Program which was awarded to First Citizens Bank and TRC Interactive. Using TRC Interactive’s architecture, consulting, as well as TellerSolutionOnline, the Teller Essentials Program was developed for First Citizens Bank.
Our success is our people.
The secret to TRC Interactive’s long standing success is our people. The skills required of a master of today’s learning technology are an incongruous mix. Ideally the “master” must have the classroom experience of a trainer, the academic background of an Instructional Designer, the understanding of an experiential developer, the logic of a programmer, the artistic creativity of a graphic artist, and the spirit of a game designer!
These conflicting attributes don’t come in a single individual. That’s why most training development is done by teams. However, TRC has a unique cross-training approach that improves synergy and enhances results. Instructional designers recommend graphics. Graphic artists design exercises while content specialists and subject matter experts contribute exercises and so forth throughout the process.
It’s not just recommended that TRC team members make cross-capability suggestions…it’s EXPECTED.
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