TRC About Us

New Courses and Releases

For Banks:

Sixteen New BankTrainingOnline® Courses Recently Released!

For Credit Unions:

CreditUnionTrainingOnline® Featured in Credit Union Journal Article

Sixteen New CreditUnionTrainingOnline® Courses Recently Released!

TellerSolution® Release 9.0 for Credit Union

If you’d like a Free Demo of our online courses, click here!

Or you can contact us for more information on how we can help you meet your training needs, improve your training, and save money.

A BIGGER and BETTER Online Library

16 NEW BankTrainingOnline® courses have recently been released. They are complete with Study Guides and eBlend Facilitators Guides to help you and your staff make the most of your training experience!

Barriers to Effective Communication (Management)
Elder Abuse for Managers (Compliance)
Elder Abuse for Customer Service Representatives (Compliance)
Elder Abuse for Tellers (Compliance)
Fundamentals of eLearning (Train the Trainer)
Getting the Best from Your Staff – the Art of Motivation (Management)
Income Statement Analysis (Lending)
A Manager’s Role in Employee Training and Development (Management)
Bank Secrecy Act for Customer Service Representatives (Compliance)
Community Reinvestment Act for Intermediate Small Banks (Compliance)
Compliance for New Deposit Accounts – Responsibilities, Laws, and Regulations (Compliance)
Delegation (Management)
Home Equity Closing (Lending)
New Employee Orientation (Train the Trainer/Management)
Overview of Commercial Lending (Lending)
Techniques of Planning (Management)

BankTrainingOnline® Course Catalog

If you are not already a BankTrainingOnline® customer, request a FREE Demo today or call 1.800.222.9909 for more information.

TellerSolution® Release 9 Available!

TRC Interactive is proud to announce the enhancements that are included in TellerSolution® Release 9.0. TellerSolution® is currently used by hundreds of financial institutions throughout the country.

The newest enhancements in the 9.0 upgrade of TellerSolution® include:

A completely new Module has been added - Customer Service. This new Module includes ways to identify proper customer greetings, how to recognize professionalism, how to identify customer styles and reactions to them, how to identify conflict and how to resolve it, and how to identify ways to constructively say, “No”.
Stop Payments has been added to the Checks Module.
Safe Deposit Box entry and information has been added to the Miscellaneous Transactions Module.
We have added a unique feature to the Robbery Module. The learner will be presented the image of a man and then must re-create him using the principles that a police sketch artist uses.
Incorporating an adult-learning game, we have added a crossword puzzle to the Comprehensive Final Exam section as an optional way to earn a few extra (10) points.
We have updated regulation and FDIC information and many new graphics have been added.
An updated Action Guide is provided, which is the companion piece to the multimedia and can be customized to your organization.
An updated Employee Evaluation Form is provided to keep track of each trainee’s final exam scores and progress.

TellerSolution® includes complete modules on Responsibilities, Products and Services, All About Money, Counting Cash, Checks, Identification, Check Cashing, Deposits, Payments, Withdrawals, Miscellaneous Transactions, The FDIC, Regulations – Product Information, Regulations – Customer Protection, Regulations – Criminal Activities, Security – Schemes Aimed at Financial Institutions, Security – Schemes Aimed at Customers, and Robbery.

If you are not already a TellerSolution® customer, request a FREE Demo today or call 1.800.222.9909 for more information.

Why One CU Says Online Is The Only Way To Go With Compliance Training

Recently, the Credit Union Journal featured an article on TruMark Financial Credit Union’s successful implementation and use of TRC Interactive’s CreditUnionTrainingOnline®.

Download the article now and learn how other credit unions like you are finding that online training is the “only way to go” for compliance, teller, customers service, lending and management training and how they’re successfully using CreditUnionTrainingOnline® to do it.

Download the Article

Get a FREE DEMO of CreditUnionTrainingOnline®

About CreditUnionTrainingOnline®:

CreditUnionTrainingOnline® is an extensive online library of credit union training courses, that are uniquely customized, incorporating your terminology and logo to have the look and feel of your very own training program. Loaded with interactive activities, enhanced graphics, animation, and special effects, these online courses engage and involve trainees to increase retention and performance.

With CreditUnionTrainingOnline®, you get:

Unlimited Access to the entire library of Teller, Sales, Compliance, Member Service, Lending, Management, and many more online courses

Included Learning Management System, Training Central®, that provides full management and tracking capabilities and maintains a record of all participant and administrative activity

Multiple forms of Assessment

Interactive Activities

Clear Navigation

Course Content designed specifically for adult learners

FREE Study Guides for EACH course

FREE Facilitator material

FREE, prompt and friendly Technical Support

FREE Subscription to the Training Today bi-monthly eNewsletter

Join the hundreds of customers that have already discovered how to spend less time and money to train their staff more consistently using CreditUnionTrainingOnline®!

A BIGGER and BETTER Online Library

16 NEW CreditUnionTrainingOnline® courses have recently been released. They are complete with Study Guides and eBlend Facilitators Guides to help you and your staff make the most of your training experience!

Barriers to Effective Communication (Management)
Elder Abuse for Managers (Compliance)
Elder Abuse for Member Service Representatives (Compliance)
Elder Abuse for Tellers (Compliance)
Fundamentals of eLearning (Train the Trainer)
Getting the Best from Your Staff – the Art of Motivation (Management)
Income Statement Analysis (Lending)
A Manager’s Role in Employee Training and Development (Management)
Bank Secrecy Act for Member Service Representatives (Compliance)
Compliance for New Deposit Accounts – Responsibilities, Laws, and Regulations (Compliance)
Delegation (Management)
Home Equity Closing (Lending)
New Employee Orientation (Train the Trainer/Management)
Overview of Commercial Lending (Lending)
Techniques of Planning (Management)
Community Reinvestment Act (Compliance)

CreditUnionTrainingOnline® Course Catalog

If you are not already a CreditUnionTrainingOnline® customer, request a FREE Demo today or call 1.800.222.9909 for more information.

TellerSolution® Release 9 Available!

A completely new Module has been added - Member Service. This new Module includes ways to identify proper member greetings, how to recognize professionalism, how to identify member styles and reactions to them, how to identify conflict and how to resolve it, and how to identify ways to constructively say, “No”.
Stop Payments has been added to the Checks Module.
Safe Deposit Box entry and information has been added to the Miscellaneous Transactions Module.
We have added a unique feature to the Robbery Module. The learner will be presented the image of a man and then must re-create him using the principles that a police sketch artist uses.
Incorporating an adult-learning game, we have added a crossword puzzle to the Comprehensive Final Exam section as an optional way to earn a few extra (10) points.
We have updated regulation and NCUA information and many new graphics have been added.
An updated Action Guide is provided, which is the companion piece to the multimedia and can be customized to your organization.
An updated Employee Evaluation Form is provided to keep track of each trainee’s final exam scores and progress.

TellerSolution® includes complete modules on Responsibilities, Products and Services, All About Money, Counting Cash, Checks, Identification, Check Cashing, Deposits, Payments, Withdrawals, Miscellaneous Transactions, The NCUA, Regulations – Product Information, Regulations – Member Protection, Regulations – Criminal Activities, Security – Schemes Aimed at Financial Institutions, Security – Schemes Aimed at Members, and Robbery.

If you are not already a TellerSolution® customer, request a FREE Demo today or call 1.800.222.9909 for more information.

White Papers

10 Ways to Choose eLearning that Works (Oct-07)
This white paper discusses current industry teller training methods and how to utilize them in the most effective way to create the right training solution for the tellers of your specific financial institution.

Managing the Training Budget (Sept-07)
This white paper focuses on determining the cost benefit analysis of a training program and therefore its impact on production, costs, quality control, sales, etc.

Determining the Right Solution for Training Tellers (Mar-07)
This white paper discusses current industry teller training methods and how to utilize them in the most effective way to create the right training solution for the tellers of your specific financial institution.

Security State Bank Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, October 10, 2007: Security State Bank has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. Security State Bank will have full use of Training Central®, the training program’s Learning Management System.

BankTrainingOnline® is TRC Interactive’s extensive online library of uniquely customized training courses for banks that incorporates the institution’s terminology and logo, giving it the look and feel of their very own training program. Loaded with enhanced graphics, animation and special effects, these online courses engage and involve trainees to increase retention and performance. BankTrainingOnline® subscribers have the opportunity to access online courses such as Sales, Teller, Compliance, Customer Service, Lending, Management, and many more. Study guides for each course as well as free tech support and other facilitator course material are provided.

Training Central®, an online Learning Management System, is coupled with BankTrainingOnline® to provide full management and tracking capabilities, and maintain a record of all participant and administrative activity. Security State Bank’s customizable, real-time reports can be generated and viewed onscreen, filtered and sorted by a wide variety of categories. All reports are downloadable to print or save.

For more information about BankTrainingOnline® and Training Central®, or to find out how TRC Interactive can customize any training program for you, log onto www.trcinteractive.com or call 800.222.9909.

Security State Bank was founded in May of 1897 and has remained one of Wellington's oldest and most trusted financial institutions. Security State Bank has been committed to offering the residents of Sumner County and southern Kansas the very best in customer service and financial security. Security State Bank is a community based bank that provides a wide variety of services and banking options for their customers. They value the personal attention they are able to provide their customers, and continually strive to improve their services to better meet their customer’s growing banking needs. For more information, visit http://www.ssbwellington.com

From online training to multimedia, from internet to intranet, from blended facilitation to self-instruction, from measurement to metrics, TRC Interactive has the strongest credentials in financial institution training today. As one of the most respected training organizations, TRC Interactive is state-of-the-art in not only training, but bank systems, equipment, management problems, needs, and personnel.

TRC Interactive has provided training services to financial institutions throughout the US since 1973. TRC is the creator and developer of the award-winning TellerSolution® Multimedia Teller Training Program®, the nation’s leading solution for training new and part-time Tellers, as well as BankTrainingOnline® and CreditUnionTrainingOnline®, extensive online collections of training courses. TRC (www.trcinteractive.com) is located in Harrisburg, Pennsylvania with additional staff, project management, and media facilities in Buffalo, New York, and Pittsburgh, Pennsylvania. To learn more about how TRC Interactive can help you meet your training needs, visit www.trcinteractive.com.

For more information, please contact:
Kim Vivirito
Marketing Coordinator
1.800.222.9909
kvivirito@trcinteractive.com

The Stock Exchange Bank Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, September 13, 2007: The Stock Exchange Bank has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. The Stock Exchange Bank will have full use of Training Central®, the training program’s Learning Management System.

Established in 1903, The Stock Exchange Bank has literally grown up with Woodward and Northwest Oklahoma. One of their prized traditions is knowing their customers by name and handling their banking business with a degree of confidentiality which instills customer confidence and trust. At The Stock Exchange Bank, they are dedicated to providing excellent customer service. The Stock Exchange Bank’s staff is committed to ensuring that their customers’ financial needs are met in a prompt and efficient manner. The Stock Exchange Bank is also dedicated to bringing customers the latest in modern banking technology. For more information, visit http://www.stockexchangebank.com.

Ennis State Bank Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, September 12, 2007: Ennis State Bank has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. Ennis State Bank will have full use of Training Central®, the training program’s Learning Management System.

Since 1933, Ennis State Bank has been serving the residents of Ennis Texas, in helping to meet their banking needs. Ennis State Bank is a full service bank offering loans, deposit accounts, savings, checking accounts, Internet banking, and other banking services that focus on the customers that they serve. Ennis State Bank's philosophy of community banking attitudes combined with the latest technology for customers makes them unique in the banking industry. For more information, visit www.ennisstatebank.com

TRC President to Present at Brandon Hall Innovations in Learning Conference

Harrisburg, PA, September 6, 2007: Jay Bowden, President of TRC Interactive, Inc., the nation’s leader in interactive bank training, will be speaking at the upcoming Brandon Hall Innovations in Learning Conference being held in Santa Clara, CA September 24-26, 2007.

The theme of the conference is “Doing, Playing, Sharing, and Understanding.” This event will maximize participants’ hands on experience with innovative tools and technologies and provide them with a glimpse into the future of learning. Participants will leave the conference with actual skills they can apply to advance innovative learning within their organizations.

“There are more online programs, but not necessarily more learning! We’ve made Training more convenient, reduced net expenses, created ‘just-in-time’ programs, and delivered it at the workplace. But what good is it if the Learner can’t retain, apply and be more productive with it?” says Mr. Bowden

Mr. Bowden is frequently invited to speak on a range of topics including retention, interactivity, and integrating different methods of training for the most efficient results.

Since 1973, throughout the United States TRC Interactive’s founder, Jay B. Bowden, has been a designer of experiential learning, and an early developer of distance learning. His innovations were recognized as early as 1976 when, for publisher Prentice-Hall, the company designed nearly 100 multimedia remote delivery training courses for technical staff, and won numerous awards both for design and training performance.

By the late 80s, he was creating computer based training courses and became widely known in the financial industry for the use of existing technology in ways that maximize the learner experience, promote retention, and increase interest. During the 90s his countless online program designs set standards for interactivity and creativity. Combining innovations in experiential learning with state-of-the-art software, his company, TRC Interactive, has produced training programs for thousands of banks nationwide., including industry leaders such as Citibank, Regions, Chase, Washington Mutual, and M&T to name a few, and designed two USDLA award winning programs, TellerSolution® and BankTrainingOnline.

For more information about TRC Interactive or to find out how they can customize any bank or credit union training program and keep it within your budget, log onto www.trcinteractive.com or call 800.222.9909

About Brandon Hall:
Brandon Hall research is an independent research firm that provides advice and insight on workforce development and talent management technologies, trends, and issues through reports, knowledge bases, webinars, and consulting. For more information on the conference or to register for this event, visit http://www.brandonhallconference.com.

New Mexico Central Credit Union Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, August 13, 2007: New Mexico Central Credit Union has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through CreditUnionTrainingOnline® for its credit union-wide training needs. New Mexico Central Credit Union will have full use of Training Central®, the training program’s Learning Management System.

CreditUnionTrainingOnline® is TRC Interactive’s extensive online library of uniquely customized training courses for credit unions that incorporates the institution’s terminology and logo, giving it the look and feel of their very own training program. Loaded with enhanced graphics, animation and special effects, these online courses engage and involve trainees to increase retention and performance. CreditUnionTrainingOnline® subscribers have the opportunity to access online courses such as Sales, Teller, Compliance, Customer Service, Lending, Management, and many more. Study guides for each course as well as free tech support and other facilitator course material are provided.

Training Central®, an online Learning Management System, is coupled with CreditUnionTrainingOnline® to provide full management and tracking capabilities, and maintain records of all participant and administrative activity. New Mexico Central Credit Union’s customizable, real-time reports can be generated and viewed onscreen, filtered and sorted by a wide variety of categories. All reports are downloadable to print or save.

For more information about CreditUnionTrainingOnline® and Training Central®, or to find out how TRC Interactive can customize any training program for you, log onto www.trcinteractive.com or call 800.222.9909.

The New Mexico Central Credit Union was chartered on December 1, 1955 to serve the residents of Albuquerque, Rio Rancho, and Corrales. New Mexico Central Credit Union provides service to numerous employer groups throughout New Mexico. New Mexico Central Credit Union is dedicated to building relationships by delivering valued banking solutions. They constantly striving to improve their wide range of services, as well as adding new services to help meet their member’s financial goals. For more information, visit http://www.nmccu.org

Colorado Community Bank Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, August 9, 2007: Colorado Community Bank has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. Colorado Community Bank will have full use of Training Central®, the training program’s Learning Management System.

Colorado Community Bank brings you community banking at its best. Colorado Community Bank is locally owned and operated with branches in six different Colorado counties. Whether you have personal or business needs, they are a full service bank BIG enough to handle all of your banking needs and small enough to provide you with that personal touch you've grown to expect from a community bank. For more information, visit www.coloradocommunitybank.com.

Fidelity Deposit & Discount Bank Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, August 8, 2007: Fidelity Deposit & Discount Bank has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. Fidelity Deposit & Discount Bank will have full use of Training Central®, the training program’s Learning Management System.

For over 100 years, Fidelity Deposit & Discount Bank has been serving the banking needs of Northeastern Pennsylvania. A community bank proud of its roots, The Fidelity recognizes that an investment in their neighbors and neighborhoods is really an investment in the future. With 12 branches, there is a location of Fidelity Deposit & Discount Bank convenient to all customers. Fidelity Deposit & Discount Bank offers a full array of products for both consumer and business, including investment and trust services. For more information, visit www.bankatfidelity.com

First Eastern Mortgage Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, August 2, 2007: First Eastern Mortgage has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. First Eastern Mortgage will have full use of Training Central®, the training program’s Learning Management System.

First Eastern Mortgage is a subsidiary of First Federal Savings Bank of Boston. A strong and genuine belief in the "customer for life" principal of doing business is what fuels this company. Referrals from previous customers and local real estate professionals have always delivered the majority of the Company's production. For more information, visit http://www.firsteastern.com

TRC Interactive Announces Creative Training Ideas Contest Winners

Harrisburg, PA July 25, 2007: TRC Interactive, the nation’s leader in interactive bank and credit union training has announced the winners of its first annual Creative Training Ideas Contest. Winners were selected based on how creatively they have incorporated BankTrainingOnline® or CreditUnionTrainingOnline® courses into their training programs.

The Platinum Award was given to Chartway Federal Credit Union’s 21 Days to Sales Excellence Training Program. The Gold Award went to BLC Community Bank’s Compliance Training Program. High Desert Federal Credit Union received the Silver Award for their Stakeholders Bonus Plan Program, and the Bronze Award was given to Chartway Federal Credit Union’s Compliance Training Program.

“Picking the winners was extremely difficult,” says Ashley Doernemann, VP of TRC Interactive’s Online Division. “We received so many great ideas, but ultimately could only select a certain number to win the top awards. Our customers have put tremendous thought and effort into their training programs and we salute them all.”

All winners will be listed on the TRC Interactive website with a description of their creative training programs that incorporate TRC’s online training programs and will also be included in an upcoming issue of the Training Today eNewsletter so that other trainers can get ideas for their own programs.

“Our hope is that this contest will help foster an attitude of community between our customers,” says Ms. Doernemann. “Sharing ideas can dramatically improve the impact of a training program because it helps keep things fresh and fun, aiding in the increased retention and performance of trainees. We look forward to seeing even more entries submitted next year. We’d like to thank those who participated. Our congratulations go out to all the winners!”

Fresno County Federal Credit Union Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, July 11, 2007: Fresno County Federal Credit Union has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through CreditUnionTrainingOnline® for its credit union-wide training needs. Fresno County Federal Credit Union will have full use of Training Central®, the training program’s Learning Management System.

Training Central®, an online Learning Management System, is coupled with CreditUnionTrainingOnline® to provide full management and tracking capabilities, and maintain records of all participant and administrative activity. Fresno County Federal Credit Union’s customizable, real-time reports can be generated and viewed onscreen, filtered and sorted by a wide variety of categories. All reports are downloadable to print or save.

Fresno County Federal Credit Union was incorporated on January 24, 1941, as Fresno County Employees Credit Union by a group of eleven county employees. Fresno County Federal Credit Union has come a long way since those humble beginnings. In 1995 the credit union converted to a Federal Charter and changed its name to Fresno County Federal, to more accurately reflect their Membership scope. Today, with six branches, eighteen ATMs, over two hundred employees, and more than $425,000,000 in assets, Fresno County Federal Credit Union has become one of the area's leading Credit Unions. For more information, visit http://www.fresnocfcu.org

TRC Interactive’s Online Training Program for Credit Unions Celebrates 5th Anniversary

Harrisburg, PA, July 2, 2007: TRC Interactive, Inc., the nation’s leader in interactive bank and credit union training, is currently celebrating the fifth anniversary of CreditUnionTrainingOnline®, TRC’s award-winning online library of credit union training courses uniquely customized and loaded with enhanced graphics, animation and special effects to engage and involve trainees, increasing retention and performance.

“Though we’ve been in the training industry since 1973,” says Ashley Doernemann, Vice President of TRC’s Online Division, “in the last five years we’ve gone from virtual newcomer in the online training market to leader. The United States Distance Learning Association (USDLA) recently named our online training the top corporate training program in America. This is a significant achievement for our team because it is not just for the financial industry, but for all business training programs throughout the United States.”

For 34 years, TRC has been engaged in adult learning with the last twenty years devoted exclusively to credit union and bank employees. With years of success with their award-winning computer-based multimedia teller training program, TellerSolution®, TRC began to see a need to provide an LMS, customized courses, and highly interactive and measurable content at an affordable cost. With the increasing availability of the internet in credit unions, TRC realized that online training was going to be the delivery method that could work for a broader clientele.

CreditUnionTrainingOnline® course categories include Sales, Teller, Compliance, Member Service, Lending, Management, Train the Trainer, and more. In addition to having the most interactive courses in online training today, CreditUnionTrainingOnline®’s most popular features include:

Training Central®: an included LMS that provides full management and tracking capabilities and maintains a record of all participant and administrative activity. Customizable, real-time reports can be generated and viewed onscreen, filtered and sorted by a wide variety of categories. All reports are downloadable to print or save.

Access Guides: complete step-by-step instructions on how to access the courses, set them up, technology requirements and how to download the necessary software requirements.
eBlend Guides: complete step-by-step instructions for creating blended classroom experiences that include a Facilitator Guide, Facilitator Notes, Handouts, and Workbooks.
Study Guides: highlight of information that was presented in the courses and are easily customizable so that the credit union can add content about their specific policies and procedures, contact information, highlighted points, etc. The Study Guides are a great tool for the employees to use for taking notes, following along with the course, and saving as a point of reference. They also can be used for auditing purposes for Examiners to show the training content.

“I’m very delighted with our progress to date,” says Ms. Doernemann. “Going forward, we will continue to improve our courses, expand our library, and offer quality training and customer service to the financial industry. We are excited about what the next five years will hold.”

For more information about financial training, or to find out how TRC Interactive can customize any training program, log onto www.trcinteractive.com or call 800.222.9909.

TRC Interactive’s Online Training Program Celebrates 5th Anniversary

Harrisburg, PA, July 2, 2007: TRC Interactive, Inc., the nation’s leader in interactive bank training, is currently celebrating the fifth anniversary of BankTrainingOnline®, TRC’s award-winning online library of bank training courses uniquely customized and loaded with enhanced graphics, animation and special effects to engage and involve trainees, increasing retention and performance.

“Though we’ve been in the training industry since 1973,” says Ashley Doernemann, Vice President of TRC’s Online Division, “in the last five years we’ve gone from virtual newcomer in the online training market to leader. The United States Distance Learning Association (USDLA) recently named BankTrainingOnline® the top corporate training program in America. This is a significant achievement for our team because it is not just for the banking industry, but for all business training programs throughout the United States.”

For 34 years, TRC has been engaged in adult learning with the last twenty years devoted exclusively to bank and credit union employees. With years of success with their award-winning computer-based multimedia teller training program, TellerSolution®, TRC began to see a need to provide an LMS, customized courses, and highly interactive and measurable content at an affordable cost so that banks of smaller size would have the same advantages as large banks, who have the same needs, but different resources. With the increasing availability of the internet in financial institutions, TRC realized that online training was going to be the delivery method that could work for a broader clientele.

BankTrainingOnline® course categories include Sales, Teller, Compliance, Customer Service, Lending, Management, Train the Trainer, and more. In addition to having the most interactive courses in online bank training today, BankTrainingOnline®’s most popular features include:

Training Central®, an included LMS that provides full management and tracking capabilities and maintains a record of all participant and administrative activity. Customizable, real-time reports can be generated and viewed onscreen, filtered and sorted by a wide variety of categories. All reports are downloadable to print or save.
Access Guides: complete step-by-step instructions on how to access the courses, set them up, technology requirements and how to download the necessary software requirements.
eBlend Guides: complete step-by-step instructions for creating blended classroom experiences that include a Facilitator Guide, Facilitator Notes, Handouts, and Workbooks.
Study Guides: highlight of information that was presented in the course and are easily customizable so that the bank can add content about their specific policies and procedures, contact information, highlighted points, etc. The Study Guides are a great tool for the employees to use for taking notes, following along with the course, and saving as a point of reference. They also can be used for auditing purposes for Examiners to show the training content.

“I’m very delighted with our progress to date,” says Ms. Doernemann. “Going forward, we will continue to improve our courses, expand our library, and offer quality training and customer service to the banking industry. We are excited about what the next five years will hold.”

For more information about bank training, or to find out how TRC Interactive can customize any training program, log onto www.trcinteractive.com or call 800.222.9909.

First Nebraska Educators Credit Union Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, June 26, 2007: First Nebraska Educators Credit Union has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through CreditUnionTrainingOnline® for its credit union-wide training needs. First Nebraska Educators Credit Union will have full use of Training Central®, the training program’s Learning Management System.

Training Central®, an online Learning Management System, is coupled with CreditUnionTrainingOnline® to provide full management and tracking capabilities, and maintain records of all participant and administrative activity. First Nebraska Educators Credit Union’s customizable, real-time reports can be generated and viewed onscreen, filtered and sorted by a wide variety of categories. All reports are downloadable to print or save.

First Nebraska Educators Credit Union has five locations to serve its members with all their banking needs. First Nebraska Educators Credit Union serves many employee groups and all public school employees throughout the state of Nebraska. First Nebraska Educators Credit Union past is a Legacy of Caring. Their future is a Commitment to Service. Caring and Service for their members - that is what they are all about. For more information, visit http://www.1stne-cu.org

Central Bank Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, June 13, 2007: Central Bank has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. Central Bank will have full use of Training Central®, the training program’s Learning Management System.

Central Bank is Tampa’s newest full service community bank with Commercial, Residential and consumer products & services to suit your small business and personal financial needs!
Their promise to deliver world class banking solutions, advanced technology, options and exceptional service will prove their promise of excellence. For more information, visit http://www.centralbankfl.com.

Farmers State Bank of Hoffman Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, June 7, 2007: Farmers State Bank of Hoffman has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. Farmers State Bank of Hoffman will have full use of Training Central®, the training program’s Learning Management System.

For more information about BankTrainingOnline® and Training Central®, or to find out how TRC Interactive can customize any training program for you, log onto www.trcinteractive.com or call 800.222.9909.

Farmers State Bank of Hoffman was established in 1911. They are a community bank located in southern Illinois, locally owned and managed by people that you know and trust. Farmers State Bank of Hoffman offers a full array of services from checking accounts, savings accounts, certificates of deposit, IRA accounts, personal loans, business loans and many other banking related products and services. For more information, visit http://www.fsbhoffman.com .

USDLA Awards TRC Interactive with Best Practices Award for Excellence in Distance Learning in 2007

USDLA 2007 Award TRC Interactive was recently honored by the United States Distance Learning Association (USDLA) with the world's most prestigious distance learning award presented for excellence in distance learning.

Harrisburg, PA May 16, 2007 -- The United States Distance Learning Association (USDLA) presented its 2007 Distance Learning Award to TRC Interactive, the nation’s leader in interactive bank and credit union training, in conjunction with the 20th Anniversary Conference in Kansas City, Missouri. Since 1987, USDLA has been the world's premier distance learning association. Annually, the USDLA Awards program honors outstanding individuals and organizations for excellence in the field of distance learning, education and training.

These prestigious Global Awards are presented annually to organizations and individuals engaged in the development and delivery of distance learning programs. Included in the recognition ceremony were awards for 21st Century Best Practice, Best Practice for Distance Learning Programming, Excellence in Distance Learning Teaching, Outstanding Leadership by an Individual, Hall of Fame and Eagle Awards.

"As we celebrate our 20th Anniversary as a premier organization for the entire distance learning profession, we are honoring TRC Interactiveas a leader in the industry," said Dr. John G. Flores, CEO of USDLA. “TRC Interactive has raised the bar of excellence and we are truly honored by TRC Interactive’s contributions to the distance learning industry."

The USDLA Awards were created to acknowledge major accomplishments in distance learning and to highlight those distance learning instructors, programs, and professionals who have achieved and demonstrated extraordinary results through the use of online, videoconferencing, satellite and blended learning delivery technologies. In addition, this year’s awardees will be listed in the July 2007 edition of "Distance Learning Today," a quarterly supplement in USA TODAY. "Distance learning is transforming the American educational landscape, through on-line technology, video conferencing systems, satellite delivery and other media," Flores said. "We expect this supplement to be an invaluable guide for millions of present and potential distance learners as well as a means for our awards winners, member institutions and corporate sponsors to reach them."

“Our Platinum award from the USDLA is particularly meaningful to us,” said Jay Bowden, President of TRC Interactive, “because of the sheer number of tremendously talented organizations that submitted, and the fact that the USDLA is a resource to not only businesses but universities, government, and military. The opportunity to share as well as learn has made us a better organization.”

Mr. Don Lake, USDLA board member and chair of the awards committee, noted that, “We look forward to seeing how TRC Interactive will inspire the 2008 award entries.”

About United States Distance Learning Association (USDLA)
The United States Distance Learning Association (USDLA) is a non-profit association formed in 1987 and is located in Boston, Massachusetts. USDLA promotes the development and application of distance learning for education and training and serves the needs of the distance learning community by providing advocacy, information, networking and opportunity. Distance learning and training constituencies served include pre-k-12 education, higher and continuing education, home schooling as well as business, corporate, military, government and telehealth markets. The USDLA trademarked logo is the recognized worldwide symbol of dedicated professionals committed to the distance learning industry. http://www.usdla.org

TRC Interactive Selected by 3SI to Develop Ongoing Training for Teller Dye Packs

Harrisburg, PA, May 7, 2007: TRC Interactive, Inc., the nation’s leader in interactive bank training, has been selected by 3SI Security Systems to help develop an interactive training program that will help to train tellers on the safe handling and maintenance of dye packs. 3SI Security Systems, Inc. is the world’s leading supplier of cash protection solutions for asset protection. Dye packs are used as a recovery and apprehension tool for robberies in the financial and retail industries. .

For more information about bank training, or to find out how TRC Interactive can customize any training program, log onto www.trcinteractive.com or call 800.222.9909.

About 3SI Security Systems (3SI)
3SI, established in the USA in 1970, is the world leader in protecting assets using security staining and tracking technologies designed to recover stolen assets, apprehend criminals and deter future crime. The 3SI SecurityPac® system is the world’s leading dye pack system protecting assets through smoke and dye staining technology. 3SI is recognized as a leader in the asset security market by providing innovative Solutions, professional Service and customer Satisfaction. 3SI is headquartered in Exton, Pennsylvania with European operations based in Zaventem, Belgium. For more information, visit the company’s Web site at www.3sisecurity.com.

TRC Interactive Develops Unique World Class Training Interface for Major Northeast Bank

Harrisburg, PA, May 1, 2007: TRC Interactive, Inc., the nation’s leader in interactive bank training, has developed a world class training interface for a Major Northeast Bank’s personal bankers and financial associates that make it easier and faster to assist the customer. With the improved efficiency on the system, the TRC Training Program encourages personal bankers to use the customer interaction to help identify ways to better serve the customer’s current financial needs. This unique project allows their staff to train on a system that grows over a period of years using customers that they become familiar with whose circumstances change as do real customers.

“The training isn’t all about the system,” says Jay Bowden, President of TRC Interactive, “but about how you can help a customer using the system tools provided and use the opportunity with the customer to recognize current and future financial needs. The training, therefore, is about the customer experience in the bank’s Financial Centers, so we created a series of scenarios using video and our unique transaction model which is not only self instructional but provides many opportunities for practice and skill mastery.”

Training scenarios are done in soap opera fashion. Through a series of videos, the participants are introduced to the customers and have become visually and experientially acquainted with customers just as they would in a Financial Center. The training program contains dozens and dozens of customers that have been created with various backgrounds and life circumstances (i.e. marriage, divorce, death, birth, college, home buying, etc.) that would bring them into the bank. Each time that a customer comes into the bank, the learner is encouraged to not only address the customer’s request using their newly acquired system skills, but also to recognize cross sell opportunities and make referrals where appropriate. The participant gets to interact with the customer on the screen and then must enter into the system as they would in the Financial Center.

The customer then responds and further continues the interaction. Periodically a TRC exclusive Action Maze allows the learner to make various choices on how to respond to the customer’s situation without being stopped or guided by the learning program. At the end of the Action Maze, the learner will be presented with all of the choices that he/she made appropriately, and will also be given key opportunities that may have been missed, meaning missed compensation to the learner. It has been a very successful practice tool after the initial learning modules have been completed.

Major Southeast Financial Holding Company Selects TRC Interactive To Redesign Transaction System Training

Harrisburg, PA, April 23, 2007: TRC Interactive, Inc., the nation’s leader in interactive bank training, has been selected by a major southeast financial holding company to redesign their custom transaction system training. The financial holding company has been a TRC Interactive customer since 2000, first purchasing their award-winning TellerSolution® ~ Multimedia Teller Training Program®, and then selecting them to design the transaction training for their Sellstation Transaction System.

“Early on, it was necessary to distribute their training via CD Rom,” says Lorie St. Lawrence, Vice President of TRC Interactive, “because of technology limitations. When they merged with another bank in 2004, they were able to take advantage of the increased technology and higher bandwidth. They requested that the same version of TellerSolution® and transaction training be converted for a text based online delivery, still with the interaction and ability to learn to process transactions and save learner results.”

Since a recent merger with another big bank, the holding company has again been able to take advantage of new technology. With more than 2,000 branches in 16 states, they need to distribute quality training for the new tellers, and be able to update it easily as the financial industry changes. The holding company has selected TRC Interactive to redevelop their transaction training in an html/Flash-based technology, allowing for a higher level of graphics for learner interest, more interactivity than allowed with previous technology. The result is improved learning, and the ability to add audio in the future as their bandwidth improves, while benefiting from the easy distribution and tracking of the training through their enterprise Learning Management System.

Major North Carolina Based Bank Selects TRC Interactive To Design New Transaction System Training

Harrisburg, PA, April 16, 2007: TRC Interactive, Inc., the nation’s leader in interactive bank training, has been selected to design custom transaction system training for a major North Carolina based bank’s new teller and platform systems.

“The new transaction system will change the way branch staff currently process transactions,” says Jay Bowden, President and Lead Instructional Designer, “allowing for greater interaction with customers with the goal of increased sales opportunities. The training challenge is to address not only the transaction processing itself, but also the behavioral skill changes that will be required to improve the customer’s experience and increase cross sell ratios.”

Using a TRC-unique approach, the learners will be presented with a realistic customer scenario and be required to interact with the customer, accurately process the customer’s request, and recognize additional products or services that might be helpful to the customer. It minimizes the time devoted to training in the branch and yet maximizes their practice.

TRC Interactive is also designing an experiential “in-class” supplement as well as support material and “Job Aids” for the bank’s training that will make a completely integrated and comprehensive learning experience. From the sophisticated online transaction training designed around TRC Interactive’s award winning interactive model, to the supplementary Trialogues, experiential exercises, and Facilitator-led content, this blended solution is a near perfect combination of “high tech and high touch!”

The bank has been a long standing customer of TRC Interactive’s TellerSolution® ~ Multimedia Teller Training Program®. As part of their custom training design, they will have the new transaction system training embedded into TellerSolution® so that not only will their existing staff be able to take full advantage of the training, but it will become part of their new hire training.

High Desert Federal Credit Union Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, April 5, 2007: High Desert Federal Credit Union has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through CreditUnionTrainingOnline® for its credit union-wide training needs. High Desert Federal Credit Union will have full use of Training Central®, the training program’s Learning Management System.

Training Central®, an online Learning Management System, is coupled with CreditUnionTrainingOnline® to provide full management and tracking capabilities, and maintain records of all participant and administrative activity. High Desert Federal Credit Union’s customizable, real-time reports can be generated and viewed onscreen, filtered and sorted by a wide variety of categories. All reports are downloadable to print or save.

Established in 1951, High Desert Federal Credit Union (HDFCU) is the largest credit union headquartered in the California High Desert and has positioned itself as one of top performing home construction lending credit unions in the nation. HDFCU is a federally chartered financial cooperative and a full service financial institution regulated by the National Credit Union Administration. For more information, visit http://www.hdfcu.org

Premier Credit Union Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, April 5, 2007: Premier Credit Union has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through CreditUnionTrainingOnline® for its credit union-wide training needs. Premier Credit Union will have full use of Training Central®, the training program’s Learning Management System.

Training Central®, an online Learning Management System, is coupled with CreditUnionTrainingOnline® to provide full management and tracking capabilities, and maintain records of all participant and administrative activity. Premier Credit Union’s customizable, real-time reports can be generated and viewed onscreen, filtered and sorted by a wide variety of categories. All reports are downloadable to print or save.

Premier Credit Union began as Bankers Life Employees Credit Union on September 11, 1933. The purpose of the credit union was to promote savings and in turn offer affordable loans to its members. The credit union's name changed in 2001 to its current name, Premier Credit Union. The new name, Premier Credit Union, reinforces its core mission, which is to provide Premier Service and Premier Choices at Premier Credit Union. As a member of Premier Credit Union, you have access to a full line of free or low-cost services designed to save you time and money. For more information, visit http://www.premiercu.org

Major Southeast Bank Creates New Teller Training With TellerSolution® At Core

Harrisburg, PA, April 2, 2007: A Major Southeast Bank revampes its longstanding teller training process to include TRC Interactive’s TellerSolution® ~ Multimedia Teller Training Program® at its core. It is a unique blending of online, virtual training, with a strong reliance on in-branch coaching. This unique blending saves time, budget, and yet significantly improves teller efficiency and retention.

"Working with the bank was a pleasure because of the extraordinary detailed competencies they outline," says Jay Bowden, TRC Interactive's Lead Developer. “It was a unique interaction that enabled us to provide an incredible learning tool for tellers."

TellerSolution® ~ Multimedia Teller Training Program®, the most widely used Teller training program in the country, has been blended with virtual training and coaching components to meet the bank’s strict requirements.

For more information about TellerSolution®, or to find out how TRC Interactive can customize any training program, log onto www.trcinteractive.com or call 800.222.9909.

North Dallas Bank and Trust Company Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, March 29, 2007: North Dallas Bank and Trust Company has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. North Dallas Bank and Trust Company will have full use of Training Central®, the training program’s Learning Management System.

North Dallas Bank & Trust Co. opened for business in 1961. As one of the area's largest independent banks, they proudly claim a history with the same name, same ownership and a record of profitability for every year in operation. They operate five branches throughout North Dallas which lets them offer their customers superior customer service at all times. Their goal is to develop innovative products and services to meet the needs of their customers needs now and in the future. For years their staff has taken great pride in the personal attention they give their customers. They are here today and more importantly, they'll be here tomorrow. For more information, visit http://www.ndbt.com

American National Bank of DeKalb County Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, March 29, 2007: American National Bank of DeKalb County has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. American National Bank of DeKalb County will have full use of Training Central®, the training program’s Learning Management System.

American National Bank of DeKalb County is the strongest, most innovative, and most responsive financial institution in the area, serving DeKalb County, Illinois for more than a quarter of a century. They are powered by over $220 million in assets, with almost all of their deposits held by local individuals & institutions. American National Bank of DeKalb County is the leader in developing creative products & services to meet its customers' needs. They have three branches that offer that local touch that comes from being connected to a community that they love. They stride in making every customer’s experience the best it can be.
For more information, visit http://www.anbdc.com

Cambridge Savings Bank Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, March 27, 2007: Cambridge Savings Bank has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline®. Cambridge Savings Bank will have full use of Training Central®, the training program’s Learning Management System.

Cambridge Savings Bank was founded in 1834 and is proud to be among the largest community banks in Massachusetts with fifteen branches. With more than $2 billion in assets, they have the financial strength to deliver a wealth of innovative products and services to a wide range of personal, small business, and commercial banking customers. For more information, visit http://www.cambridgesavings.com

Community Bank Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, March 27, 2007: Community Bank has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. Community Bank will have full use of Training Central®, the training program’s Learning Management System.

Community Bank is a full service commercial banking institution providing modern financial services while maintaining the integrity of a "hometown" bank where decisions are made locally. Community Bank takes pride in having served the 4-County area since 1926. Community Bank serves the communities of Dunlap, Logan, Modale, Persia, Pisgah, Soldier and Ute, Iowa. Community Bank has a professional staff to serve you in all of our locations.
It is a goal of Community Bank to meet the needs of their expanding market by providing community leadership and quality financial services, such as competitive loan and deposit rates, and telephone and internet banking. For more information, visit http://www.communitybankiowa.com

InvesTrust Chooses TRC Interactive To Deliver Online Training

Harrisburg, PA, March 26, 2007: InvesTrust has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver online instruction through BankTrainingOnline® for its bank-wide training needs. InvesTrust will have full use of Training Central®, the training program’s Learning Management System.

BankTrainingOnline® is TRC Interactive’s extensive online library of uniquely customized training courses for banks that incorporates the institution’s terminology and logo, giving it the look and feel of their very own training program. Loaded with enhanced graphics, animation and special effects, these online courses engage and involve trainees to increase retention and performance. BankTrainingOnline® subscribers have the opportunity to access online courses such as Sales, Teller, Compliance, Customer Service, Lending, Management, and many more. Study guides for each course as well as free tech support and other facilitator course material are provided.

Training Central®, an online Learning Management System, is coupled with BankTrainingOnline® to provide full management and tracking capabilities, and maintain a record of all participant and administrative activity. InvesTrust’s customizable, real-time reports can be generated and viewed onscreen, filtered and sorted by a wide variety of categories. All reports are downloadable to print or save.

For more information about BankTrainingOnline® and Training Central®, or to find out how TRC Interactive can customize any training program for you, log onto www.trcinteractive.com or call 800.222.9909.

InvesTrust, N.A. is an independent trust company specializing in investment services for corporations, institutions, and individuals. Because of their independence, they offer unbiased financial solutions. Unlike many financial institutions, they are not limited to proprietary products or funds. InvesTrust uses the best the marketplace has to offer. At InvesTrust, N.A., they combine trust expertise and investment experience to establish long-term investment strategies for their clients. Trends, fads, and gimmicks have no place here. Their mission at InvesTrust is to provide their clients with the highest level of service and technical expertise in the management and preservation of their wealth. For more information, visit http://www.investrust.com

TRC Interactive Releases TellerSolution® Version 9

Harrisburg, PA March 12, 2007 -- TRC Interactive, Inc., the nation’s leader in interactive bank and credit union training, recently released a new version of its award-winning TellerSolution® ~ Multimedia Teller Training Program®. TellerSolution® reflects TRC Interactive’s 34 years of training design experience and is updated annually to keep up with the changes in currency, procedures, and financial industry requirements. It is currently used by hundreds of financial institutions throughout the country.

Enhancements to TellerSolution® Release 9.0 include: