Management Training

TRC Interactive Management Series addresses the unique issues of financial institutions, and provides an experiential approach to management training.

Management Training

Since 1973, TRC has provided management and supervisory training. Unlike any other, TRC Interactive Management Series addresses the unique issues of financial institutions, and provides an experiential approach to management training.

Management Courses Include:

  • A Manager’s Role in Training and Development
    • This program is designed for managers who have the responsibility of assuring that training and development is provided for new and existing employees, and that it best meets their needs and those of the organization.

      Objectives:

      As a result of completing this program, you will be able to:

      • Explain the role, objectives, and responsibilities involved in managing employee training and development
      • Utilize a job breakdown and a four- step job instruction method for guiding the training of new and present employees
      • Better assist employees in the further development of their knowledge and skill

      Audience:

      It will also be helpful to anyone else interested in understanding the fundamentals of managing employee training and development.

      Approximate course length: 30 minutes

  • Barriers to Effective Communication
    • This program is designed for anyone interested in learning to communicate effectively by overcoming communication barriers.

      Objectives:

      As a result of completing this program, you will be able to:

      • Identify and remove barriers to effective communication
      • Define effective communication techniques
      • Apply specific communication techniques in the workplace

      Audience:

      It is especially helpful to branch office personnel, Management and Supervision, Customer Service Representatives and other Personnel.

      Approximate course length: 30 minutes

  • Delegation
    • Topics include information for supervisory and management personnel throughout the financial institution.

      Objectives:

      As a result of completing this program, you will be able to:

      • Identify the steps of conducting a delegation exchange
      • Identify the barriers to effective delegations
      • Devise a delegation plan containing elements that improve delegation success
      • Identify opportunities for staff feedback and participation in their own delegation process

      Audience:

      It can be used as pre-supervisory training where the potential position has discretion to assign responsibilities

      Approximate course length: 30 minutes

  • Getting the Best from Your Staff - the Art of Motivation
    • This program is designed for coordinators, group leaders, supervisors and group managers who have responsibility for direct supervision for one or more staff members.

      Objectives:

      As a result of completing this program you will be able to:

      • Identify the factors needed to create a motivational environment within a work unit
      • Identify specific techniques to encourage the development of initiatives within staff members
      • Identify the historic theories contributing to contemporary motivation techniques, including Frederick Taylor, the Hawthorne Studies, Maslow’s Hierarchy of Needs, Herzberg’s 2-Factor Theory, and Theories X and Y
      • Write expectations in a way to increase initiative that include conditions, time constraints, and when you will be satisfied
      • Identify practical things managers can do in a financial institution environment to encourage staff motivation, including:
        • Keep your people informed
        • Listen carefully
        • Recognize accomplishments
        • Encourage initiative
        • Set a good example
        • Show confidence in your people
      • Identify ways that encouraging a motivational climate creates internal rewards for the manager

      Approximate course length: 45 minutes – 1 hour

  • How Your Leadership Style Affects Performance
    • This program is designed for anyone interested in learning how his/her leadership style affects the performance of others.

      Objectives:

      As a result of completing this program, you will be able to:

      • Explain the different styles of leadership
      • Describe the factors affecting a group
      • Identify the factors that make a good leader

      Audience:

      It is especially helpful to branch personnel including Management and Supervision.

      Approximate course length: 45 minutes – 1 hour

  • New Employee Orientation
    • This program is designed for managers who have the responsibility of assuring the orientation needs of their new employees are met in a thorough, efficient, and effective manner.

      Objectives:

      After completing this program, you will be able to:

      • Provide input on the specific orientation needs of your new employees to anyone involved in presenting a general new employee orientation
      • Design and implement a new employee orientation program specific to your needs to supplement a general institutional program
      • Better evaluate the quality and effectiveness of all orientation efforts affecting your new employees

      Audience:

      It will also be helpful to anyone interested or involved in the design and/or implementation of the new employee orientation process.

      Approximate course length: 45 minutes – 1 hour

  • Techniques of Planning
    • This program is designed for managers, Customer Service Representatives or any staff member who needs to learn basic techniques of work-related projects and functions.

      Objectives:

      As a result of completing this program, you will be able to:

      • Explain the importance and benefits of a regular systematized approach to planning
      • Overcome organizational barriers to planning concepts
      • Apply six developmental steps leading up to the implementation of work-related plans

      Audience:

      It will be helpful to anyone interested in developing a quick, cost-efficient and effective method for completing a task.

      Approximate course length: 45 minutes – 1 hour

  • Your Role as Manager
    • This program is designed for anyone interested in becoming a manager or learning to have more efficient management skills.

      Objectives:

      As a result of completing this program, you will be able to:

      • Identify the management mythology
      • Demonstrate the functions of management
      • Understand the fundamental characteristics of management and be able to apply them

      Audience:

      Management and Supervisors

      Approximate course length: 45 minutes