Lending

Our Loan courses will quickly and efficiently train your staff – new to lending – from application to closing.

Lending Training

TRC Interactive Loan courses will quickly and efficiently train your staff – new to lending – from application to closing. Well trained Loan Officers provide timely loan processing and a better customer experience.

Lending courses include:

  • Credit Regulations for Mortgage Lending
    • This program is designed for individuals interested in learning about customer credit regulations and how the laws apply to mortgage applicants.

      Objectives:

      As a result of completing this program, you will be able to:

      • Define the financial institution’s responsibilities to the customer
      • Identify and explain information contained in customers’ credit reports
      • Disclose and explain applicable information to customers, when required, using proper notices as required

      Audience:

      Mortgage Officers, Management and supervision, Personnel looking to move or moving into the Mortgage Department, Mortgage Loan Processors and Underwriters, and Other Personnel

      Approximate course length: 45 minutes

  • Denials, Withdrawals, and Incomplete Applications
    • Topics include learning the requirements for sending Adverse Action Notices when a loan application is declined, withdrawn or incomplete.

      Objectives:

      As a result of completing this program, you will be able to:

      • Explain Adverse Action
      • Determine when an Adverse Notice is required
      • Handle declined, withdrawn and incomplete applications

      Audience:

      It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel

      Approximate course length: 30 minutes

  • Home Equity Closing
    • Topics include required documentation needed when closing a Home Equity product.

      Objectives:

      As a result of completing this program, you will be able to:

      • Understand the required forms for closing Home Equity products
      • Explain to the customer information contained in the closing documents
      • Comply with applicable government regulations

      Audience:

      It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel, Member Service Personnel

      Approximate Course Length – 30 minutes

  • Home Equity Line of Credit (HELOC)
    • Topics include Home Equity Line of Credit products and how to determine equity in a home.

      Objectives:

      As a result of completing this program, you will be able to:

      • Define equity
      • Explain the difference between home equity line of credit products
      • Calculate equity in the customer’s home
      • Complete an application

      Audience:

      It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel, Member Service Personnel

      Approximate Course Length – 30 minutes

  • Income Statement Analysis
    • This program is designed for anyone interested in learning to effectively analyze Income Statements.

      Objectives:

      As a result of completing this program, you will be able to:

      • Explain the purpose of an Income Statement
      • Identify the sections of an Income Statement
      • Explain and calculate Gross Profit, Operating Profit, Taxable Income, Net Income and Retained Earnings
      • Analyze the financial performance of a business for the period covered by the Income Statement

      Audience:

      It is especially helpful to branch office personnel, Loan Officers, Management and Supervision, Personnel looking to move or moving into the Commercial Loan area, and other Personnel.

      Approximate course length: 30 minutes

  • Intro to Home Equity
    • Topics include types and differences of Home Equity Products.

      Objectives:

      As a result of completing this program, you will be able to:

      • Define Home Equity products
      • Explain the difference between a Home Equity Loan and a Home Equity Line of Credit
      • Define "equity"
      • Understand how to calculate the customer’s equity in their home

      Audience:

      It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel, Customer Service Personnel.

      Approximate course length: 30 minutes

  • Laws against Discrimination for Mortgage Lending
    • This program is designed for individuals interested in learning the basics about government regulations enacted to protect mortgage applicants from discrimination.

      Objectives:

      As a result of completing this program, you will be able to:

      • Identify the purpose and functions of mortgage lending regulations
      • Define the financial institution’s responsibilities to the applicant
      • Disclose and explain applicable information to customers when required, using proper notices per government requirements

      Audience:

      Mortgage Officers, Management and supervision, Personnel looking to move or moving into the Mortgage Department, Mortgage Loan Processors and Underwriters, and Other Personnel

      Approximate course length: 45 minutes – 1 hour

  • Lending Application Process
    • Topics include learning how a customer files a loan application.

      Objectives:

      As a result of completing this program, you will be able to:

      • Define ways to submit an application for an extension of credit loan
      • Determine the necessary information to be provided by the customer on a loan application
      • Define when a request for an extension of credit becomes an application for a loan
      • Understand what the customer’s signature means on an application

      Audience:

      It is especially helpful to branch office personnel such as Management and Supervision, Lending Personnel, Customer Service Personnel.

      Approximate course length: 45 minutes – 1 hour

  • Loan Documentation and Closing
    • Topics include preparation of required loan documents and meet with the customer to close the loan.

      Objectives:

      As a result of completing this program, you will be able to:

      • Complete the necessary loan processing documents
      • Explain the applicable lending regulations to the customer
      • Complete proper steps to close a loan

      Audience:

      It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel.

      Approximate course length: 45 minutes – 1 hour

  • Mortgage Inquiry or Application
    • This program is designed to assist mortgage personnel in determining the difference between an inquiry and an application, and how laws apply to each situation.

      Objectives:

      It is especially helpful to branch office personnel:

      • Mortgage Officers
      • Management and Supervision
      • Mortgage Loan Processors and Underwriters

      It is especially helpful for branch office personnel to:

      • Clarify the difference between an inquiry and an application
      • Ensure compliance with applicable regulations
      • Determine when to send an Adverse Action Notice

      Audience:

      It is especially helpful to Management, Lending Staff, and Other Personnel

      Approximate course length: 45 minutes – 1 hour

  • Overview of Commercial Lending
    • This program is designed for individuals interested in an overview of Commercial Lending.

      Objectives:

      As a result of completing this program, you will be able to:

      • Identify the operational characteristics of manufacturing, wholesaling, retailing and service businesses
      • Determine the extent of personal liability for business owners
      • Explain types and use of lending vehicles available to commercial customers
      • Explain the steps in the lending process

      Audience:

      It is especially helpful to branch office personnel, Prospective Commercial Loan Officers, and New Commercial Loan Department personnel

      Approximate course length: 45 minutes – 1 hour

  • Regulations for Consumer Lending
    • Topics include an overview for anyone interested in learning about federal laws and regulations relating to consumer lending.

      Objectives:

      As a result of completing this program, you will be able to:

      • Discuss the purpose and functions of lending regulations
      • Disclose necessary information to customers when required
      • Define the financial institution responsibilities to customers regarding the regulations

      Audience:

      It is especially helpful to branch office personnel, Management, Supervision, Lending Personnel, and Platform Personnel

      Approximate Course Length – 30 Minutes