Training Tips

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eNewsletter

Training Today is TRC Interactive's FREE eNewsletter emailed to all subscribers on a quarterly basis.

Training Poll

Answer these 3 brief questions to help us meet your needs!

Course Catalogs

Download the Credit Union Training Online course catalog and/or the Bank Training Online course catalog.

Teller Appreciation

Teller Appreciation week is the first week of October... but you can recognize their efforts all year long with these ideas!

Resource Center

Training Tips

Browse through our large selection of all training tips.

Check back each month to see what the newest training tip is!


eNewsletter

Training Today is TRC Interactive's FREE eNewsletter emailed to all subscribers on a quarterly basis. Each issue contains useful tips, advice and insight to help you create the best training environment for your Teller, Compliance, Sales, and Platform staff.

If you are not already receiving TRC's Training Today, fill in the fields below and click the submit button to sign up. You can "opt-out" at any time by simply following the directions noted on each issue.

We offer two different versions of our eNewsletter depending on what area of the financial industry you are a part of: Banks or Credit Unions.


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eNewsletter for Credit Unions:
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Training Poll

1.) Where do the majority of new accounts and new product sales come from in your branches?
Marketing efforts
Teller referrals
Customers/Members coming in with a need

 

2.) How many referrals are your tellers responsible for generating each month?

 

3.) From where do the majority of teller referrals originate?
Campaigns for particular products
Customers making a verbal inquiry leading to a product need
Tellers identifying a product need in your Customers/Members

 

    

Thank you for your time and input!

Last Poll's Results:

    1. How long is a teller in a level 1 position before there is an opportunity for advancement?
      Average Answer = More than 90 days.
    2. Is your goal to eventually promote tellers to CSR/platform positions?
      Average Answer = Yes
    3. What training is provided for them to achieve this?
      Average Answer = On the job training, personal goals set with supervisors.


    Even though this poll is currently closed, if you have additional suggestions, please send them to feedbacktrc@trcinteractive.com.

    Course Catalogs

    TRC Interactive, Inc., the nation’s leading provider of interactive training for financial institutions, offers a variety of customizable solutions to meet all your Teller, Compliance, Sales, Customer Service, Products and Services, Personal Development, Trainer, and Management training needs and can help you:

    • save time
    • save money
    • train consistently
    • improve performance
    • increase retention

    Full Course Catalog (Bank)
    Full Course Catalog (Credit Union)

    You must have Adobe PDF Reader installed to view the catalogs.

     

    Contact Us for more information on how we can help
    you meet your training needs, improve your training,
    and save money.

    Teller Appreciation

    Teller Appreciation Week    is the first week in October this year. As the developer of the nation's leading Teller Training Programs, TellerSolution®, BankTrainingOnline® and CreditUnionTrainingOnline®, TRC Interactive is proud of the contribution Tellers make to banking and would like to help you recognize their efforts.

    Use the link below to download a FREE Stellar Teller™ Certificate that you can print out and award to your Tellers.

    Click here to download the certificate.

    You must have the Adobe PDF Reader installed to view the certificate.
    Adobe Reader

    This is a great way to let them know how much you appreciate all they do as they represent your financial institution, answer questions, make sure that everyone receives a special welcome, and handle transactions accurately and efficiently! 

    In the meantime, plan something special for your Tellers. They are a valuable asset, and they will appreciate being recognized. Here are a few ideas to get you started:

     

    Banner Day
    Have a banner made for each branch proclaiming Teller Appreciation Week, and thanking your tellers for the job that they do. Hang it proudly at each branch.

    Pizza Party
    Order pizza or luncheon items form one of your customer’s stores. Have them put the items in special boxes or bags thanking your tellers, and demonstrating your appreciation.

    Gift Bags
    Contact retail stores, some of which may be customers, and have them supply coupons, samples, and other interesting items that you can collect into a gift bag for your tellers.

    Sincere Words of Thanks

    Write a personal note of thanks to each teller acknowledging something particular that you appreciate about him/her.

    TRC Interactive's training solutions are now in hundreds of financial institutions across the country. If you're not already a customer and are interested in seeing how we can help reduce time, save money, and increase Teller performance, please email us at tellmemore@trcinteractive.com or call 800.222.9909.

    Demonstrations of our award-winning online training programs are currently available for FREE! Request a Demo NOW!

    Have a great Teller Appreciation Week!


    Sincerely,
    The TRC Interactive Staff
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