Our Customers

Over the years, TRC Interactive has helped hundreds of financial institutions—big and small—meet and even exceed their training goals.

The following are just a few of the hundreds of success stories achieved by our valued clients...

First Niagara

Finds Winning Combination Blending TellerSolution® With Instructor Led Class

Recognizing the need for a more consistent and interactive Teller training program, Liz Farmer from First Niagara Bank worked with TRC Interactive to develop a customized version of TellerSolution®, the leading bank Teller training program, to blend with instructor led classes.

"More than anything, we just really wanted to improve our Service Representative training program," said Ms. Farmer, Employee Development Manager at First Niagara Bank. "Saving time and money was a factor as well, however, we really just wanted to turn out a more consistent product that would improve our employee's performance. TellerSolution® allowed us to do that."

"Our participants enjoy that TellerSolution® is user-friendly and very interactive. Our former method of training wasn't nearly as interactive at all." Previously, employees worked on their own and at their own pace to complete a set of training module books. The new blended training allows them to interact with both the PC and an instructor who leads them through the hands-on process of how to perform different types of transactions.

Because participants enjoy what they're doing, they are more apt to learn faster and retain the knowledge longer. "Our new Service Representatives are much more prepared now than they were before," Liz says. "We find that they are more comfortable with their roles and responsibilities after going through the new training process."

Liz notes that overall not only has their program become more consistent throughout all of their branches and more interesting and interactive for the employees, but also the quality of their staff has increased since implementing the blended training program and that's what is most important.

M&T Bank

Reduces Training Costs 32% and Improves Teller Performance

TRC's TellerSolution® Multimedia Teller Training Program has improved Teller performance and reduced training costs at M&T Bank's 452 branches throughout New York, Maryland, West Virginia, and Pennsylvania.

"It has resulted in an overall reduction of training time and charge back costs of 32%," says M&T's Training Director, Lynne Kreiner. "By reducing the length of training, savings are being reaped in Trainer salaries, as well as student salaries and expenses," she continued.

M&T Bank's other findings are equally as impressive. "Multimedia has allowed us to reduce actual instructor-led classroom time by 70% and offer the program twice as often. This not only frees up Teller Trainers to facilitate other classes but it also provides a skilled Teller replacement in the branch at a much quicker rate," Lynne explains. M&T Bank selected the customized version of TRC's Multimedia Teller Training Program and their results are significant. In six days, Tellers learn and demonstrate their knowledge of more information than was previously taught in 10 days. And… coaches in the branch report Teller performance levels are higher on most measurements than previously achieved with live instruction.

Sooper Credit Union

"TellerSolution® is an exceptional program, value, and service. It is an interactive, comprehensive, and interesting program, and a must for new Tellers and a great refresher for experienced Tellers as well. As a Trainer with more than 20 years in the field, TellerSolution® is one of the best self-paced programs I've seen."

Sooper Credit Union's Director of Training, Bennie L. Anderson.

Traditional Bank

"The TellerSolution® Teller Training Program has made a great impact at our bank. We are now able to send new tellers to our branches who are prepared to step into a teller window with confidence and do the job well. The broad range of subjects covered in TellerSolution® is very important. We are now able to train without worrying about something being left out. Our 'seasoned tellers' are signing up to go through the program too! This program saves our bank in training time and is economically priced for cost savings. My final decision to try TellerSolution® was based on the convenience of your lease option."

Traditional Bank's Vice President of Teller Operations, Pat Rogers.

Naugatuck Valley Savings and Loan

"When I became the Training Officer, my first priority was to create a training program for all incoming tellers because we did not have a program in place. Considering all the details of what would have to be covered left me overwhelmed. At that time I heard from Mike Aquila. He explained the TellerSolution® Program and offered to show me a sample of it. Once I saw it, I knew it was what I needed.

The TellerSolution® Multimedia Teller Training Program is outstanding. This program covers every aspect of teller training from what a teller actually represents to all regulations. It covers more than I would have ever been able to create on my own. After the first new teller went through the program, I inquired as to whether the Managers noticed a difference once this teller was on the teller line. The answer from every Manager was "Yes." The time we used to spend training on the teller line has been reduced from three weeks to three days. And the tellers are more confident, which makes a huge difference in their performance. Using this program and working with Mike and Connie has been a wonderful experience and has made my job so much more productive and successful."

"BankTrainingOnline™ has saved me so much time," says Charlene. "I am able to depend on the authenticity of the contents without having to research for days… it is all right here. Training can be overwhelming at times. No one has just one responsibility, so using a program like BankTrainingOnline™ is essential. It provides the best training tools to help you do your job."

Naugatuck Valley Savings and Loan Vice President, Charlene Straznitskas.

Dade County Federal Credit Union

"I think TellerSolution® is great. I've had many new employees that come to DCFCU with previous teller experience and tell me they learned information they were not aware of. I also like the training because it is credit union specific. In fact, I have recommended TellerSolution® to several training professionals in the Credit Union industry."

Dade County Federal Credit Union's Training Manager, Blanca Barrocas.

Texell Federal Credit Union

"We use TellerSolution® on a lease basis, which allows us to budget for the actual time the trainees utilize the program. TellerSolution® provides a way for new tellers to learn and to be tested on that knowledge. Experienced tellers have found it an excellent way to refresh knowledge and document that knowledge by testing. TellerSolution® gives fundamentals that were previously trained by an individual trainer. This has freed up that time."

Texell Federal Credit Union's HR & Training Manager, Rhonda Rae Shelley

FNBT.COM BANK

"FNBT.COM BANK has used TRC Interactive –Bank Training Online since 2007 as our primary online training source. We continue to appreciate the value that it saves in training time and cost. Our employees have shared their feedback that the program is easy to use regardless of their location and conveniently available anytime. The customer service support that I personally have received as the administrator of the training program has been both exceptional and responsive. That being said, we just renewed for another year."

FNBT.COM BANK's Executive Vice President/Human Resources, Joanne Wallace

ESL Federal Credit Union

"TRC Interactive's Credit Union Training online is a great way to use online training as one of the options that we give to our employees to increase their knowledge and test their compliance skills. TRC's online training is always current, fast, easy-to-use and best of all, it all comes at an inexpensive price! All parts of the system are very easy to use - whether an employee, System Administrator, or trainer. If we ever do run into a snag or have a question, the Customer Service is very quick (within minutes!!!!). We have been EXTREMELY pleased with our partnership with TRC."

ESL Federal Credit Union's Learning and Development Manager, Kelli Loveless

1st Source Bank

"At 1st Source Bank we considered our CSR (teller) Training program to be very detailed and thorough, but we wanted to modernize the program, make it more flexible in working with our regions, more consistent, and more concise. It was time to move our program to the next level. Since we have incorporated TellerSolution Online, we have been able to accomplish that and much more!

We completely restructured our CSR training schedule from 14 days of classroom and on the job training to a 10 day program. The classroom portion of the training is designed to include lecture, perpetuation of our culture, hands on application of transactions, the systems used in the banking centers, along with integrating the TellerSolution Online modules into the daily agenda. The modules have proven to be more consistent in the delivery of the information, ensuring that everyone is constantly receiving the same information. The modules also underscore consistency in training competencies and skills, along with being very interactive and engaging for all types of students. We have been able to get our new colleagues trained and out on the job almost one week sooner than we had in the past, which has been very beneficial to the bank and our clients.

We also utilize TellerSolution Online as refresher training for our experienced CSRs. The ability to connect to the program through the internet has allowed us the flexibility to easily access the modules in all of our banking centers, which are spread throughout northern Indiana and southwestern Michigan.

The first year TellerSolution Online was in place, we experienced a 4.1% increase in overall class grade averages. The number of people that passed the class increased from 86% to 99%, as compared to the previous year.

The personnel at TRC Interactive have been very supportive and accommodating to our needs. They have kept the material up to date and modern, and we feel that this is a program that we will use for many years to come."

1st Source Bank's CSR Training Specialist, Terri Scott

The Muncy Bank & Trust Company

"We are a small community state chartered bank and have been utilizing TRC Interactive for our compliance training of bank employees for approximately three years. We have found the service to be user friendly, current, and relevant. The training guides are easily adaptable to relate them to our policies and procedures. The product also provides a variety of management and tracking tools to assist in administering the overall training program. Last but not least, customer service addresses questions and technical issues effectively and promptly."

The Muncy Bank & Trust Company's Compliance Officer, Marcella A. Soverns

Chartway Federal Credit Union

"For the past several years, we have been using TRC Interactive’s CreditUnionTrainingOnline® to complete our compliance training requirements and to supplement and enhance the training we conduct for our retail associates. The training is well-presented, easy to follow, and is regularly updated with the most recent regulatory changes. With our recent mergers with three credit unions in Utah, we were able to use the CreditUnionTrainingOnline® product to quickly integrate employees into our existing structure. This allowed us to standardize and to track our compliance training across ten states. We also recently added the First Line of DefenseTM fraud training to our credit union’s training resources. Our associates really look forward to each quarterly installment because it provides them with real life fraud examples and allows them to practice making decisions, doing transactions, and measuring their success."

Chartway Federal Credit Union's Corporate Director of Training, Debra Livingood