January
2007
A BIGGER and BETTER Online Library

16 NEW BankTrainingOnline® courses have recently been released. They are complete with Study Guides and eBlend Facilitators Guides to help you and your staff make the most of your training experience!

  1. Barriers to Effective Communication (Management)
  2. Elder Abuse for Managers (Compliance)
  3. Elder Abuse for Customer Service Representatives (Compliance)
  4. Elder Abuse for Tellers (Compliance)
  5. Fundamentals of eLearning (Train the Trainer)
  6. Getting the Best from Your Staff – the Art of Motivation (Management)
  7. Income Statement Analysis (Lending)
  8. A Manager’s Role in Employee Training and Development (Management)
  9. Bank Secrecy Act for Customer Service Representatives (Compliance)
  10. Community Reinvestment Act for Intermediate Small Banks (Compliance)
  11. Compliance for New Deposit Accounts – Responsibilities, Laws, and Regulations (Compliance)
  12. Delegation (Management)
  13. Home Equity Closing (Lending)
  14. New Employee Orientation (Train the Trainer/Management)
  15. Overview of Commercial Lending (Lending)
  16. Techniques of Planning (Management)
BankTrainingOnline® Course Catalog

If you are not already a BankTrainingOnline® customer, request a FREE Demo today at www.trcinteractive.com/demo.html or call 1.800.222.9909.
Next Issue: March 1, 2007

If there are any topics that you'd like to see covered in our upcoming issues,
please send your ideas to us at feedbacktrc01@trcinteractive.com.
We'd love to hear from you!

TRC Interactive, Inc.
Five Miller Road, Harrisburg, PA 17109
717.652.3100; Toll-Free: 800.222.9909
www.trcinteractive.com