Frankly, that is the secret to why TRC Interactive’s TellerSolution ~ Multimedia Teller Training Program® and TellerSolution Online™ are the most successful teller training programs in history. In fact, it was recognized by the USDLA as one of the best training programs of any type! TellerSolution® engages the learner, presents material multiple ways in an interesting manner using different types of media such as audio, video, animation, graphics and text, all specifically designed to improve a Teller’s retention and performance!

Today’s generation of learners is not only comfortable with electronic training – they demand it. They’re accustomed to learning complicated sets of routines through Xbox and PlayStation gaming, being bombarded with information (even television uses a scroll and menus during newscasts), and Google® has changed the way virtually everyone seeks and learns information. So why would you think that a page of text accompanied by a postage stamp picture continued page after page would be as effective as the learning tools your people have at home?

It’s not that it’s ineffective. A simple page-turning online program is adequate for limited information that must be distributed in a timely manner. But a massive skills-based training program required for Tellers?

TellerSolution® uses as much media as possible, carefully designed and selected based on what needs to be taught, and in concert with widely accepted cognitive theory and evidence. Audio creates faster learning opportunities, and is supplemented with graphics and text to improve retention, much like you do when you’re trying to remember something. Experiential exercises not only create “physical memory,” but help the learner put specific learning in context, and gain true understanding. Video is often used to model behavior, and demonstrate areas more difficult to explain in audio and text. Combined, carefully selected multimedia improves learning, short and long term retention and performance so significantly that TellerSolution® has never been challenged by any other program, including live training where its consistency and self-directed learning is superior.

TellerSolution® truly is a remarkable training program that not only accomplishes more, but does it faster and less expensively.