December
2005
NEW Courses Released

NEW BankTrainingOnline™ Courses

1. Questioning Techniques
2. Matching Your Customer’s Style
3. Professionalism
4. Listening – Not Just Hearing
5. Overcoming Objections

Coming Soon…
Who is Your Customer?
Recommending Solutions

NEW CreditUnionTrainingOnline™ Courses

1. Questioning Techniques
2. Matching Your Member’s Style
3. Professionalism
4. Listening – Not Just Hearing
5. Overcoming Objections

Coming Soon…
Who is Your Member?
Recommending Solutions

NEW BankTrainingOnline™ and CreditUnionTrainingOnline™ Course Enhancements

Course Completion Status: On each person’s Course Menu, you will be able to see the status of each course:
  1. Not started – an open circle indicates the course has not been started
  2. Started – a half shaded circle indicates the course has been started but not completed
  3. Completed – a fully shaded circle indicated that the course has been completed. For those that are completed, the final test score will appear to the right of the circle.
Example:




Glossary Feature: When there is a term on a given page that might need further explanation, the Glossary feature will give the definition of that term.

For more details on these and other online courses, download the full course catalog using the link below.

BankTrainingOnline® Course Catalog

CreditUnionTrainingOnline® Course Catalog

To request a FREE Demo of BankTrainingOnline™ or CreditUnionTrainingOnline™ click HERE or call 1.800.222.9909.
Next Issue: March 1, 2006

If there are any topics that you'd like to see covered in our upcoming issues,
please send your ideas to us at feedbacktrc01@trcinteractive.com.
We'd love to hear from you!

TRC Interactive, Inc.
Five Miller Road, Harrisburg, PA 17109
717.652.3100; Toll-Free: 800.222.9909
www.trcinteractive.com