TRC About Us

Established_________________________

Since 1973

TRC Interactive, Inc. is located in Harrisburg, Pennsylvania with additional staff, project management, and media facilities in Buffalo, New York and Pittsburgh, Pennsylvania. Since 1973 TRC Interactive, Inc. has provided training services to financial service industries across the nation.

Unparalleled Experience and Credentials

First and foremost, TRC Interactive is a training firm engaged in adult learning. For thirty-five years with the last twenty years devoted exclusively to bank and credit union employees, TRC Interactive’s experience and credentials are unparalleled.

Experienced________________________

Strongest Credentials in Financial Institution Training

From online training to multimedia, from internet to intranet, from blended facilitation to self-instruction, from measurement to metrics, TRC Interactive has the strongest credentials in financial institution training today.

Staff members include trainers, instructional designers, and development and implementation from the technical and banking industry, many of whom have dozens of published works, including one of the training industry’s experiential exercise pioneers – Session Builders.

TRC Interactive was designing computer based training since the late 1980s, and helped set the standards for training today.

Philosophy_________________________

Consistent Training Philosophy

Whether it's for a Teller Training Program or a Branch Automation project, TRC's designs are based on a consistent training philosophy. This philosophy is sensitive to the needs of the financial institution and participants.

All TRC Interactive, Inc. designs combine solid content with an experiential, participative approach, which provides everything needed to run effective skill-building programs. Participants receive practical hands-on training that they can apply directly to their jobs. Attributes shared by all TRC Interactive, Inc. training projects are:

A participative, learner-centered approach that actively involves participants in skill-building exercises.
A learning sequence that takes participants from abstract concepts to direct skills application.
Respect for the adult learner's experience while teaching new approaches and behaviors.
A sensitivity to the needs of the trainer and his or her organization so that learning has direct application.
A flexibility within all training materials to permit and encourage trainer creativity.

Award-Winning____________________

Total Media Capabilities

Multimedia, video, audio, and virtually all other forms of media are tremendous tools for learning...if they are properly used. Professional media, carefully integrated into a training design, provides a delicate balance of interest and retention and helps meet specific learning objectives.

TRC Interactive, Inc. is the only major training design firm with total media capabilities. TRC Interactive, Inc. has produced many award-winning projects that not only meet and surpass training needs, but also add a truly professional quality.

Knowledgeable_____________________

Our Success is Our People

The secret to TRC Interactive’s long standing success is our people. The skills required of a master of today’s learning technology are an incongruous mix.

Ideally the “master” must have the classroom experience of a trainer, the academic background of an instructional designer, the understanding of an experiential developer, the logic of a programmer, the artistic creativity of a graphic artist, and the spirit of a game designer.

These conflicting attributes don’t come in a single individual. That’s why most training development is done by teams. However, TRC has a unique cross-training approach that improves synergy and enhances results. Instructional designers recommend graphics. Graphic artists design exercises while content specialists and subject experts contribute exercises and so forth throughout the process.

It’s not just recommended that TRC team members make cross-capability suggestions . . .it’s EXPECTED.

About Our CEO ____________________

Jay B. Bowden, President

Jay is TRC Interactive’s lead Training Designer and one of the nation’s foremost authorities on self-managed learning. His innovations in training have become industry standards. As a pioneer in “distance learning” in the early 70s, Jay produced hundreds of video training programs years before the invention of the VCR. His “blended” approach, using both Facilitator-led and self-managed training dates back to 1976 when, for publisher Prentice-Hall, he produced nearly 100 multimedia courses for technical staff, and won numerous awards both for his design and directing talent.

In 1982 Jay changed the training landscape once more by introducing Session Builders, the first reproducible handout experiential exercise kit created to help Instructional Designers and Trainers produce better participant-centered courses. Many of the countless experiential exercises are still used worldwide in training classes. By the mid 80s, he began specializing in the financial industry because of its rapid growth and unique knowledge requirements.

By the late 80s Jay was creating computer-based training courses. He’s best known for his use of existing technology in ways that maximize the learner experience, promote retention, and increase interest. During the 90s his countless online program designs set standards for interactivity and creativity. Combining his innovations in experiential learning with state-of-the-art software, he has produced training programs in nearly a thousand banks worldwide and just recently has earned a record-breaking three United States Distance Learning Awards for interactive design excellence.

Ask Jay, however, about his accomplishments, and he will surely mention his grandchildren Kayton, Trey, Kenyon, Lane, and Tessa.

Faces of TRC Interactive _______________

Heather Oglesby, Sales Representative

Featured in the January 2010 Training Today eNewsletter

Click here to learn more about Heather!

Kim Vivirito, Marketing Coordinator

Featured in the September 2009 Training Today eNewsletter

Click here to learn more about Kim!

Cindy Carter, Technical Writer

Featured in the July 2009 Training Today eNewsletter

Click here to learn more about Cindy!

Connie Bowden, TellerSolutionOnline® Project Manager